Meaning and Definition of Control
Controlling is the process of measuring and comparing actual performance achieved with that of standard performance and taking corrective action if any deviation is found between actual and standard performance. It facilitates effective and efficient achievement of objectives. According to George R Terry, “Controlling is determining what is being accomplished, that is, evaluating the performance and if necessary, applying corrective measures so that performance takes place according to plans.” Therefore, controlling involves determination of standard of performance, measurement of actual performance, comparison of actual performance with that of standard performance, and takes corrective remedies if any deviation is there between actual and standard performances.
Nature /Features of Control
The major features of controlling are
- management function,
- pervasive function,
- continuous function,
- dynamic process,
- forward looking,
- measurement and comparison
- corrective action.
Importance of Control
Controlling helps for the efficient and effective attainment of objectives through locating and analyzing deviations and taking corrective action. It brings confidence into the operational life of the organization. Some points of importance of controlling are
- execution of plan,
- improve efficiency,
- basis of future action,
- aid to decentralization of authority,
- morale check on employees,
- means of coordination,
- effective supervision,
- maximize products and reduce cost, etc.
The primary function of controlling is to attain defined goal, therefore, for effective control, it is essential to complete some definite procedures. The major steps in the process of controlling includes
- establishment of standard,
- measurement of actual performance,
- comparison of actual performance,
- analyze the causes of deviation,
- taking remedial action, etc.
Elements/Requirement of Adequate (Good) Control
A good control system must be such that it can ensure to achieve every objective of the organization. The major features of good controlling system are
- capable to communicate,
- responsibility based
- strategic and exceptional.